FAQs

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on servers utilizing industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by email, mail (info posted below) or by telephone - 207-947-3963. 

All account information submitted to us is safely isolated from unauthorized Internet access.

 

Sales Tax

Sales tax for ME residents is 5.5%

 

How can I pay for my order?

We accept Paypal, MasterCard,Visa, Discover and American Express.

We accept checks and money orders for domestic orders only.  

If you are sending a check, please send it to:

Robin Betterley's Miniatures - 70 Wing Street - Bangor, ME 04401

 

How much will my shipping charges be?

For orders shipped to USA we charge a flat fee of $6.00.

We will contact International customers with shipping options and the costs. Please be advised that tracking on international shipments rely on your countries ability to track. USA tracking is only tracked until it leaves the USA. We realize the trust that you put in us, when placing an international order, and we will do everything in our power to make sure the shipment reaches you. We only ask that you be patient as these shipments can take time to receive. All international shipments will be insured.

 

What if I need to return my order?

You may return an item in its original condition for a refund or credit within 14 days of receiving. All returns must be preauthorized. 

Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using insured Parcel Post for your protection.

 

What is your policy on Privacy?

We do not sell, trade, or rent your personal information to others.